Simple Plans for Growing Teams

Credit Usage
Token-Based Pricing

What are tokens?

Tokens are pieces of text that AI models process. On average, 1 token ≈ 4 characters or ¾ of a word. For example, "Hello world!" is about 3 tokens.

Credit Conversion

Every 100 tokens = 1 credit

Example Usage
  • Store a brief note: typically 1-3 credits (includes AI analysis)
  • Chat conversation: varies by message length and context
  • Generate profile: depends on amount of stored memories
  • Search memories: free - no AI processing needed

Note: AI operations include system processing beyond your input text.

Input Limits

Maximum per request: 10,000 words or 80,000 characters

Your actual usage depends on the length and complexity of your inputs. You only pay for what you use.

Starter

/month

/month

  • Monthly 20K Credits (~200K tokens)
  • Perfect for solo creators & founders
  • AI Model gemini-2.5-flash
  • Unlimited teams & members
  • Track viewer interactions & community engagement
  • AI-powered chat for each community member
  • Auto-generate viewer profiles from chat history
  • Analyze viewer sentiment & preferences

Premium

/month

/month

  • Monthly 1M Credits (~10M tokens)
  • Perfect for pro creators & teams
  • AI Model gemini-2.5-pro (advanced)
  • Unlimited teams & members
  • Track viewer interactions & community engagement
  • AI-powered chat for each community member
  • Auto-generate viewer profiles from chat history
  • Advanced viewer analytics & insights
  • Priority support

Subscription Changes & Refund Policy

  • Subscription Management
    • When you subscribe to a paid plan at CrewMem you can change your billing period, upgrade or downgrade a plan, cancel or uncancel your subscription on our dedicated Customer Portal.
  • Downgrading Your Plan
    • When downgrading (e.g. Premium to Starter), your plan will change to the new plan at the **end of the current billing period**.
    • Refund Policy: There is **no refund or proration**. You will receive a notification email about this information.
  • Billing Interval Changes (Monthly/Yearly)
    • Change to LONGER Interval (e.g., Monthly to Yearly)
      The new, longer interval (and its full payment) is effective **immediately**. You are instantly issued the full monthly credits for the new plan.
      Policy: There is **no proration or refund** for the unused time on the previous, shorter term.
    • Change to SHORTER Interval (e.g., Yearly to Monthly)
      The change will take effect at the **end of your current billing period**. You continue to use your current paid plan until its expiration date.
      Policy: There is **no refund** for the current paid term.
  • Upgrading Your Plan
    • Your plan upgrade (e.g., Starter to Premium) is effective **immediately**, granting you instant access to all new features.
    • Credit Grant: You are immediately charged the **full price** of the new plan and instantly issued the **full monthly credit allocation** for that new plan.
    • Proration & Refund Policy: Since full credits are granted immediately, there is **no proration** applied for unused time on the previous plan. The transaction is final, but you may contact us directly to request a refund related to your upgrade charge.
  • Subscription Cancellation
    • The subscription cancellation is requested and the subscription cancels at the **end of the current billing period**.
    • Refund Policy: There is **no refund** when cancellation is requested.